- Terms of services
- Guest Refund Policy
- Copyright Policy
- Acceptable Usage policy
- Terms of Business
Charges and foreign exchange rates may be added to your payment. the amount will be collected in Dominican pesos (DOP) converted to your local currency.
If your booking cannot be processed with a credit card, you may book your hotel, excursion or activity and we will process your reservation. Please contact Fedneralex Travel Customer Service. See Contact Us.
Fedneralex Excursions can be canceled up to 48 hours beforehand with an 85% refund. Change requests made for a confirmed booking are subject to a change fee. All sales are final within 48 hours of the Excursions date and time. Cancellations made within 72 hours of the Excursion time must be made to our 24-hour number +1 800- 585- 2346. No shows are treated as last-minute cancellations and are non-refundable.
- Most hotel rooms are fully refundable if you cancel before the hotel’s cancellation deadline.
- Some hotel rooms are non-refundable.
- If you cancel a non-refundable hotel booking or cancel your booking after the hotel’s cancellation deadline, you are not eligible for a refund, regardless of the payment method used.
- If you cancel within the hotel’s cancellation window but still see a charge from the hotel on your credit card statement, please contact the hotel directly.
- Most activity bookings are eligible for a full refund if you cancel before the activity’s cancellation deadline.
- Some activities are non-refundable.
Availability request sent by users of Fedneralex website must state a number of persons (Adults & Children), dates, name of Ship and type of excursions Or Hotel.
A valid Credit Card is needed to confirm any reservation on our reservation system. Availability is communicated as current availability.
Your credit card will be processed automatically for the excursion, Hotel Or Transfer deposit as soon as we receive it to guarantee and reserve your seating space. All reservations must be confirmed.
You will receive an e-mail confirmation from Fedneralex within twenty-four (24) hours (unless noted otherwise).
Your confirmation states: Group leader’s name, name of excursion, Hotel, the deposit paid for the excursion, number of passengers, amount due to the operator at the time of Excursion, relevant excursion information, detailed directions for pick up, contact information for representatives from Fedneralex and request that you print a copy.
A printed confirmation sent by Fedneralex MUST be presented to the Tour Operator(s) at the time of excursion.
Fedneralex will honor cancellations given three days prior to your reservation. These must be submitted in writing by replying to the e-mail confirmation sent to purchaser(s) e-mail address. Any cancellations caused by “illness” at the time of Excursion will require a medical certificate from your Ship’s Doctor and can be presented at the time of excursion by a group member(s) or faxed to our office in which case you will not be charged full excursion charges.
Deposits are kept on credit up to one year and may be used for a future reservation.
Deposits are refundable under the following conditions:
The operator cancels the Excursion or if the Excursion cannot take place due to inclement weather.
The operator(s) of the Excursion reserves the right to determine when cancellation of an Excursion is necessary. If the excursion is canceled by the Tour Operator or due to inclement weather, you will receive cancellation advice from Fedneralex and you must respond within ten days to obtain full deposit refund. The refund will be credited to the Credit Card used to reserve the Excursion Or Hotel.
AGREEMENT BETWEEN CUSTOMER AND FEDNERALEX, INC.
AGREEMENT BETWEEN CUSTOMER AND FEDNERALEX, INC.
Welcome to the Fedneralex.com website (the “Website”). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms “we”, “us”, “our”, “Fedneralex” and “Fedneralex, Inc.” refer to Fedneralex, Inc., a Texas corporation, and its subsidiaries and corporate affiliates, including Travelscape, LLC, (collectively, the “Fedneralex Companies”). The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
USE OF THE WEBSITE
As a condition of your use of this Website, you warrant that:
you are at least 18 years of age;
you possess the legal authority to create a binding legal obligation;
you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
all information supplied by you on this Website is true, accurate, current and complete; and
if you have a Fedneralex.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
If applicable and available, certain accommodation providers offer the opportunity for reservations to be paid (wholly or partly and as required under the payment policy of the accommodation) to the accommodation provider during the reservation process by means of secure online payment (all to the extent offered and supported by your bank). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third party payment processor.
For certain rates or special offers, please note that your credit card may be pre-authorized or charged (sometimes without any option for refund) upon reservation and confirmation of the booking. Please check the room details thoroughly for any such conditions prior to making your reservation.
We list accommodations that offer multiple rooms/units at one specific address and can accommodate more than one party of guests at a time. The accommodation must have an official name and address and offer daily onsite management. To be listed in a particular accommodation category, our editors need to verify that the accommodation either: Meets the Fedneralex travel guidelines in that category as listed here, which means that we would need to see those services listed on the accommodation’s website or a partner’s website, such as a tourist board or reservations partner.
Is licensed specifically as that type of accommodation by either the local tourism board or governmental officials. To be in the “Hotels” tab, the accommodation must offer all four of the following features:
A front desk opened and staffed 24/7.
- Daily housekeeping included in the room rate.
- Private bathroom for each unit.
- If there is a minimum stay requirement, it must be no more than 10 nights.
- Onsite staff daily.
- Requirements for the “Specialty Lodging” tab include:
- The accommodation must have onsite staff daily.
Best Price Guarantee
The prices on our site are highly competitive. All prices on the Fedneralex.com website are per room for your entire stay and are displayed including VAT tax and all other taxes (subject to change of such taxes) unless stated differently on our website or in the confirmation email.
Sometimes cheaper rates are available on our website for a specific stay at a property, however, these rates made by accommodations providers may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.
In the event of a crossed-out rate, we look at the prices currently being charged by the property in the 30-day window around your proposed check-in date. From the prices within this window, we display the third-highest price on offer as the crossed-out rate. To ensure we are making a fair comparison, we always use the same reservation conditions (meal plan, cancellation policy, and room type). This means that you get the same room for a lower price compared to other check-in dates at the same time of year.
We want you to pay the lowest price possible for your stay. Should you find your accommodation, with the same reservation conditions, at a lower rate on the Internet after you have made a reservation through us, we will match the difference between our rate and the lower rate.
- NO UNLAWFUL OR PROHIBITED USE
You undertake not to use the Website for any purpose that is unlawful or prohibited by this Disclaimer. You may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.
- THIRD PARTY LINKS
Links to third party websites on the Website are provided solely for your information and convenience. We do not endorse, control and are not responsible for any content or materials available on these websites, or any results that may be obtained by using them. Accessing third party websites linked to by the Website is entirely at your own risk.
Limitation of Liability
Fedneralex is created and maintained by us with the utmost care. However, we cannot guarantee that all information on the Website will be correct at all times. You agree that such information, in particular concerning the services offered and their prices, may be modified or removed without prior notice.
You also agree that, to the extent allowed by law, Memling will not be contractually or extra-contractually liable for any direct or indirect loss or damage (including anticipated loss of profit, loss of opportunity, loss of data, costs and fines) that arises out of, or is in any way connected to: (i) the Website, including its unavailability or technical functioning; (ii) the content of the Website; (iii) viruses, hacking and/or other computer crimes; or (iv) to the content of third party websites linked to by the Website. Furthermore, you will indemnify, defend and hold us harmless from and against any violation of any provision of this Disclaimer committed by you.
Fedneralex.com respects the privacy of all our travelers, and we are committed to protecting it. To best serve you throughout this Web site, you may be asked to provide a variety of information, such as name, mailing address, telephone number, email address, credit card information, etc. This information will allow us to provide a personalized experience for each visitor to our Web site.
This Web site does not collect, save or store any personal information from visitors that simply browse this Web site unless you voluntarily and intentionally provide it to us. We do not collect personal information without your knowledge or consent. Any personal information that is requested on our Web site is necessary in order to perform a particular service, such as processing your reservation, enrolling you in Fedneralex travel deals® We request personal information from you in order to process online reservations. You must provide contact information (such as name, mailing address, telephone number, and email address) as well as financial information (such as credit card number and expiration date, etc.) in order for us to process your reservation. This information is used for billing purposes and to reserve a room or excursion etc.. If there is a problem with a reservation, the information provided will also allow us to contact you.
Such information enables us to provide a more personalized experience for our customer on our Web site, as well as to direct relevant communications to them. Fedneralex may inform you by email of our available services, products, specials, and sweepstakes. You may opt in or out of receiving these materials at any time.
- Host Cancels 24 hours or less before the date the reservation is supposed to start or the host does not provide any reasonable way to access the accommodation.
- The actual accommodation is not the same or “materially inaccurate” as what was specified in the listing description.
- The accommodation is not reasonably sanitary as was described or health hazards are present.
Number 1 is clear, but number 2 needs some more clarification. And number 3 is quite broad. When can a guest reasonably say that your space is dirty? Is an indelible wine stain you tried to wash off many times at the edge of your linen grounds for your guest to get a refund? What if they saw a cockroach? Of course, things like that can happen even to the best and cleanest hosts, but it might be grounds for a refund could it not? According to Fedneralex, the accommodation must meet “minimum quality standards”. What is that? Let’s get into the details:
Travel issue (1)
This does not require much clarification. When the host cancels, the guest should get a refund. However, the second part might benefit from clarification. What does it mean for a host to provide reasonable access? For example, the host forgets to give the guest the keys to the house. What about transportation? Does this mean the host has to provide a car? Well of course not. However, many hosts do provide transportation, especially in inaccessible places. It makes good business sense. So in the highly unlikely scenario that there are no taxis or car rentals in the area, that might be grounded. Another, uncommon scenario: the house is totally inaccessible because the roads leading to it are blocked for some reason.
Travel issue (2)
Basically, if a host lies about his accommodation description, then this might be grounds for a guest refund, especially if the host listed certain amenities that should be part of the “package” which the guest paid for. For example, it is advertised that there is a pool and it turns out that the pool is not usable. Or, perhaps it’s listed that there is a pool but instead the guest finds a hole in the ground filled with water. Lying is always bad. But there are also unforeseeable problems that can happen at the last minute (ie. problems with the pool). Things like that can happen so best be as transparent as you can be and tell the guest beforehand. But, probably some of the more common complaints are about bed sizes or lack of clean linen and towels. It would, of course, be a hassle for two traveling buddies expecting two beds and find that what the accommodation can provide them, for now, is a queen-sized bed. Uncomfortable beds on the other hand, probably won’t be easy for guests to prove as grounds for a refund. But it will probably show up in their review.
High-quality global journalism requires investment. Please share this article with others using the link below, do not cut & paste the article. This copyright policy sets out how users are permitted to use our content and also explains the types of use that require the purchase of additional licenses. This policy forms part of our terms and conditions. Thank you for reading this policy, our ability to invest in high-quality journalism depends on our users complying with it. We reserve the right to change our copyright policy from time to time by publishing an updated policy on Fedneralex.com, which shall become effective and replace any previous policy with effect from publication. This version of the copyright policy was published on July 2nd, 2015.
What is copyright?
Copyright law gives the copyright owner the exclusive right to control the use of copyright protected works. All of the material published on our website and other digital/wireless platforms is protected by copyright law and should only be used as set out in the “How may I use Fedneralex content?” section below. Use that is made without our permission may, therefore, infringe our copyright which can result in personal and corporate liability. Where we state below that something is not allowed or permitted, then to do so is a breach of our terms and conditions, i.e. is a breach of contract, and may also violate copyright law.
By using our website (“Website”) and the online booking engine (“Booking Engine”) contained on our Website, you are agreeing to the following terms and conditions of use without modification or revision. It is important that you understand that we may amend, revise or update the terms and conditions of this User Agreement at any time and without prior notice to you. Therefore, you should carefully review the terms and conditions of this User Agreement each time you use our Website or Booking Engine. If the terms and conditions of this User Agreement are not acceptable to you, you should not use our Website or Booking Engine.